How do I know if replacement has been processed?

• Replacement/Exchange begins after we have completed evaluating your returned product. This quality evaluation process may take about two (2) business days. We will send you an E-mail and SMS notification once completed.
• Please expect to retrieve your replacement/exchange within the ff time frame:
  • In Metro Areas: 1 – 5 working days
  • In Non-Metro Areas: 5-10 working days