Can I exchange an item?

Yes. These are the guidelines for exchanging items:

  • Our exchange policy allows for item(s) return and replaces item(s)

However, we do have a few simple requirements for processing exchange.


You may want to return your order due to any of the ff reasons:

Reasons Description
Objective Reason Damaged The product is damaged in delivery.
Defective The product does not function as described by its manufacturer specification.
Incorrect / Wrong Item Not the product the customer ordered (eg. wrong size or wrong color).
Missing Items / Parts Missing items / parts as indicated in the packaging.
Website Error The product does not match website specifications, descriptions or images (this issue is attributable to a website error / misinformation).

Unless otherwise stated in the product description, the general requirements for returns are as follows:

  1. It is within thirty (30) days from the delivery date for items sold by makotoshop, or within seven (7) days from the delivery date for items sold by Third Party Merchants. Product detail pages on makotoshop indicate the seller of the respective product
  2. You have proof of purchase (order number, buying invoice, delivery note, bank statement).
  3. The product must not fall into the non-returnable product list .
  4. The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  5. The product must not have been used or installed 
  6. All sealed items must not be opened.

In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.